Green & Keen – Privacy Policy

Effective Date: 2025/09/29
Company: SME 4 ME (Pty) Ltd t/a Green & Keen
Website: www.greenandkeen.co.za

Green & Keen (“we”, “us”, “our”) is committed to protecting your personal information and handling it responsibly, lawfully, and transparently in line with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website or request our services.

1. Information We Collect

We may collect and process the following personal information:

1.1 Information You Provide Directly

• Your name
• Phone number
• Email address
• Physical address
• Property details (for quoting and site visits)
• Photos you send us relating to the work required
• Any additional information you enter into our website forms

1.2 Information Collected Automatically

When you browse our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent
• Cookies and analytics data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide quotes and assess your property maintenance needs
• To communicate with you regarding services, bookings, and queries
• To manage appointments, site visits, and maintenance schedules
• To send service updates or important notices
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

We will not use your information for unrelated purposes without your consent.

3. Legal Basis for Processing

Under POPIA, we process personal information based on:

• Your consent (e.g., when you submit a form)
• Contractual necessity (providing a quotation or service)
• Legitimate interests (improving website security and performance)
• Legal obligation (tax, accounting, safety compliance)

4. How We Store & Protect Your Information

We take reasonable technical and organisational measures to keep your information secure and confidential, including:

• Secure servers and encrypted communication where possible
• Access controls and password protection
• Limited internal access only to authorised staff
• Regular monitoring for security risks

However, no system can guarantee 100% security. You use the website and share data at your own risk.

5. Sharing of Personal Information

We do not sell or rent personal information.

We may share information only with:

• Internal staff responsible for quoting or service delivery
• Third-party service providers (e.g., hosting, email services, analytics)
• Trusted contractors or subcontractors assisting with maintenance work
• Legal authorities if required by law

All third parties are required to protect your information and comply with POPIA.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve site functionality
• Remember your preferences
• Analyse usage trends and visitor behaviour

You may disable cookies in your browser settings, but some features may not work correctly.

7. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion (“erasure”) of your data
• Withdraw consent at any time
• Object to certain types of processing
• Request that we stop contacting you
• Lodge a complaint with the Information Regulator of South Africa

We will respond to all lawful requests within a reasonable timeframe.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain records for legal and accounting requirements
• Resolve disputes
• Maintain business records

When data is no longer needed, it will be deleted or anonymised.

9. Third-Party Links

Our website may contain links to external sites (e.g., maps, social media).
We are not responsible for the privacy practices or content of these websites.

10. Children’s Privacy

Our website and services are not directed at children under 18.
We do not knowingly collect information from minors without consent from a legal guardian.

11. International Data Transfers

If any personal data is transferred or stored outside of South Africa (e.g., cloud hosting), we ensure appropriate safeguards are in place to comply with POPIA.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this website, and your continued use constitutes acceptance of the changes.

13. Contact Us

For privacy-related questions, POPIA requests, or data concerns, please contact us:

Email: service@greenandkeen.co.za
Phone: +27 87 550 0546
Address: 16 Kent Road, Bryanston, Johannesburg, 2191
Information Regulator (South Africa): complaints.IR@justice.gov.za